A KFC buyer was left fuming after his meals arrived ‘chilly and sat on’ by way of Uber Eats. Leon Hewings, 47, from Plymouth, claimed that even his canine would not eat the meal he ordered together with his girlfriend.
The couple had been disenchanted when their Union Street department order, which included two burger meals and a aspect of hen bites, arrived chilly and in a large number. Mr Hewings has warned different clients about his expertise, as he was refused a refund or alternative by each KFC and Uber Eats.
Their £30.45 meal consisted of a Fillet Tower Box Meal, a barbecue Fillet Tower Burger Meal and Kansas BBQ Dipped Bites. Mr Hewings was upset eager about somebody much less lucky who may need spent that money on a uncommon deal with solely to be disenchanted.
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“It upset me loads as a result of I work a number of hours and my missus is poorly so it was a deal with,” he stated. “But it was extra the truth that it was £30 for 3 gadgets and all of it got here freezing chilly and Uber Eats principally stated it was powerful.”
“I could not even decide the burger up because it was broken and the sauce was not even within the burger and appears like somebody has sat on it. There was no sauce within the bun, it was all within the field and I simply thought if it was a single mum and it was their household deal with like as soon as per week it was simply terrible,” he added. “And Uber Eats principally stated powerful, that they acquired it there inside an inexpensive time.”
After chatting with KFC, he claims to have been directed to Uber Eats over the grievance – which is in-turn directing him to KFC. “I’m getting nowhere,” he stated. “Uber Eats says they delivered it in an acceptable time after which KFC is telling me to complain to Uber Eats.
“If I’m paying 30 quid for 2 huge burger meals and BBQ Bites I count on it to reach sizzling. I’d have needed to warmth it up and the purpose is I did not wish to cook dinner.” He stated he could not convey himself to eat it, having acquired out the thermometer to search out the meals was delivered at 30 levels which he known as “unacceptable”.
“It was freezing chilly, you could not even decide it up it was in all places and I did not eat,” he added. “I put it on the ground and my canine did not even contact it.”
PlymouthStay has seen a response from KFC despatched to Mr Hewings during which it apologised to him, saying it was “disappointing to listen to” he was sad together with his meal and that “needed inner actions shall be taken” in consequence.
The firm responded: “We do wish to thanks on your suggestions and to guarantee you that our restaurant groups adhere to very excessive requirements of service.” They additionally steered he contact their devoted customer support group for additional help together with his order.
Uber Eats and KFC have been requested to remark.
