INTERNATIONAL healthcare charity Picker has shared the insights from its inaugural care symposium to additional assist enhance patient-centred care.
Picker partnered with the Point of Care Foundation to host the Care Experience Symposium which introduced collectively well being and care practitioners and workers, sufferers and carers with lived expertise, charity representatives, and members of the general public.
The symposium aimed to grasp, consider, and talk about methods to enhance individuals’s experiences of receiving and offering medical care in England by harnessing knowledge and private experiences.
The occasion consisted of a wide range of keynote speeches, open-space discussions and workshops. Speakers included Dr Tessa Richards, senior editor at The BMJ, Dr Liz O’Riordan, Hanan L’Estrange-Snowden, Head of Hospital Patient Experience and Engagement at Barts Health NHS Trust and James Munro, CEO of Care Opinion in addition to representatives from each Picker and the Point of Care Foundation.
Picker has now shared its findings from the occasion and has hailed it as a ‘great success’.
Key themes that have been highlighted by each audio system and attendees have been the necessity to see ‘the person, not the patient’, the significance of welcoming the involvement of households in remedy, and the facility of storytelling and the worth of information.
Contributions from individuals with lived expertise spoke to how very important these items are to humanising care. There was a excessive quantity of examples of organisations utilizing affected person and workers expertise knowledge to drive significant enchancment – illustrating that each collective and individual experiences have an important position in understanding and bettering care.
Feedback from attendees on the occasion was overwhelmingly constructive, with over 97% of respondents confirming they have been glad or very glad with the occasion as an entire and over 95% stating they have been more likely to suggest it to a colleague or contact.
Following the success of the occasion and the constructive suggestions acquired, Picker has confirmed its plans to host the occasion once more within the coming years with the hope of building on the foundations laid out this yr.
Chris Graham, Picker CEO mentioned:
“Our care experience symposium co-hosted with the team at the Point of Care Foundation, sought to analyse the links between the experiences of patients, their families, and the staff that work in healthcare.
“We wanted to take a holistic look at experiences of care and to consider how stories and data alike can drive positive, lasting change.
“Through workshops, keynote speeches, and open discussion, we wanted the symposium to influence, inspire, and empower attendees to help them think radically about improving the way we care and are cared for. The result was a truly unique event in the healthcare space that generated open, honest, and thought-provoking conversations in an inclusive environment.”
This sentiment was echoed within the suggestions by most of the attendees, with one respondent describing it as ‘a rare chance to dive deep into the techniques, ethics, and nuance of storytelling in healthcare’. Another said that ‘the whole day was full of interest. I came away feeling more positive about making change in the NHS than I have done for sometime.’
Bev Fitzsimons, CEO of the Point of Care Foundation mentioned:
“The symposium really explored the connection between the experiences of staff and people using services, and between quantitative and qualitative methods in growing our understanding of what matters to people and what shapes their experiences.
“It was no ordinary conference, and we all came away inspired to do more. The energy and enthusiasm of participants left us optimistic about our continued mission to make care more human.”
