She stated that the decision handler seemed to be working from home and that she waited over 20 minutes for her call to be connected.
Ms Golding stated she first referred to as EDF in January 2022 when a big debt of round £1,300 was added to her account, which she felt was too excessive for a family of simply herself and her husband.
She subsequently realized that her good meter was too old to assist a contemporary show system and that it will want updating.
But regardless of making EDF conscious of the issue, she was made to wait months for a replacement and instructed to learn her meter manually within the meantime.
After Telegraph Money contacted EDF about Ms Golding’s case, the corporate lastly agreed to upgrade her first era good meter.
Britons are more and more prone to should take care of employees who’re doing their jobs from home as hybrid working stays standard after the pandemic.
In a significant survey by Ipsos Karian and Box, an worker administration company, in September, simply 40pc of employees stated they labored full time at an workplace.
This comes as customer support satisfaction ranges proceed to fall, dropping to their lowest stage in eight years in 2023, in keeping with the Institute of Customer Service.
‘I had to ask the Barclays employee to put her dog outside’
Charles James, a retired businessman residing in West Sussex, stated he needed to ask a working from home name handler from Barclays financial institution to place their barking canine exterior when he phoned to resolve a problem with a standing order.
“I phoned up Barclays bank and I said I’ve a problem with a standing order and I’d like to speak to somebody.”
He stated after waiting around 20 minutes he was finally connected.
“Eventually a young lady answered the phone and there’s a dog barking in the background. I said: ‘can you put your dog outside please?’
“I’m 85 and I’ve been in business and it [was] always customary to ring a company and they say ‘Yes we’ll put you straight through’.
“So many people are [working from home] these days. When they say all our operators are busy they’re always working from home,” he stated.
