A LinkedIn person has shared a “horrible” expertise he had whereas travelling along with his pet on an Akasa Air flight, saying that what he bought didn’t match what the Rs 5,000 pet ticket had promised.
Lakshay Pathak recounted his January 26 journey from Ahmedabad to Bangalore along with his spouse and beloved Shih Tzu in a submit.
“The flight that was intended to leave at 10:20pm left at 1:40 AM. It being our first time with pet travel we reached the airport 3 hrs in advance. So a delay of more than 3 hrs and we have already spent over 6 hrs in the airport. The attitude of the Ground staff and CISF could not have been less helpful. Your staff had no clue about how to handle pet related queries,” he wrote.
Despite assurances that the pet ticket costing Rs 5,000 would guarantee comfy journey, the fact proved starkly completely different. He lamented the absence of provisions for pets to alleviate themselves on the airport premises, coupled with uncooperative employees.
Upon boarding the flight, additional disappointments ensued. “In the flight the instructions were very different from what’s advertised, be aware. There is no “special seat” to accommodate for pet journey, not one even the final seat. Boarding took 40 minutes throughout which my pet bought heated up, we had been additionally sweating as a result of the ACs weren’t but switched on,” he wrote.
Allegations of unprofessionalism had been additionally directed in the direction of the flight crew, who had been accused of exhibiting no empathy and understanding in the direction of the plight of each the passengers and their pet.
Pathak additionally talked about the restrictions placed on pets’ motion and the insufficient respiratory house. Concerns had been additionally raised relating to the well-being of pets relegated to cargo holds, given the subpar circumstances witnessed within the cabin.
Pathak’s submit garnered consideration on social media as he had tagged Animal Welfare Society India and PETA. Calls for accountability and remedial motion reverberated throughout on-line platforms, urging Akasa Air to handle the issues in its pet journey providers and uphold its dedication to passenger satisfaction and animal welfare.
In response to the mounting criticism, Akasa Air replied within the feedback, “Hi Lakshya, we’ve taken this up with our team, and they will connect with you soon. We sincerely regret the inconvenience caused to you.”
A LinkedIn person wrote, “That’s a long trip… I am sure a chauffeur driven vehicle would have been cheaper and less stressful.” Another stated, “Only if they considered your pet as a living being rather than an animal, they would have been treated better but alas, empathy and kindness are not taught in a classroom.”
A 3rd person stated, “Sad to listen to such an occasion. My coronary heart goes out to your pet who went by means of immense torture.:(“
