La Fontana Italian Restaurant is among the beachfront’s town more popular Italian eateries. Previous visitors have actually shared their appreciation for the service and quality of the food at the restaurant.
Located near Blackpool’s North Pier, the restaurant has actually brought in restaurants from around the popular seaside town. On TripAdvisor, the restaurant is ranked 4 and half out of 5 with lots of current evaluations complete raving over the food served.
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Out of 1,480 evaluations, La Fontana has almost 1,300 ‘exceptional’ and ‘great evaluations’. Most individuals discuss the ‘incredible food’.
One current visitor composed: “We strolled in around 6pm and got among the last tables available. All our food came out extremely quickly, hot, fresh and delicious. Perfect part sizes, enough to fill you up however not a lot that you wind up eating way too much! The staff were exceptionally courteous and friendly. When we go back to Blackpool we will make sure to go to La Fontana once again. Grazie Mille!”
Another likewise enjoyed the food at the restaurant and said: “One of my preferred italian dining establishments, the restaurant had a terrific environment. The staff and the service was impressive. The food was extraordinary. Will absolutely be checking out once again.”
A 3rd visitor said: “Looks truly good inside. Really practical and friendly staff more than happy to help you. Lovely food with various options to select from and particularly seafood too. The food keeps warm when you are consuming it which assists instead of it going cold. Only have Italian beers which I didn’t mind. Decent desserts to try which were truly good. All in all a good Italian restaurant would definitely advise it.”
But it appears that the sensation isn’t shared in between all restaurants. One previous visitor who went to in November 2022 was so dissatisfied with their interaction with the group, they left 2 ‘dreadful’ evaluations. The initially was a problem over the size and cost of the meals.
It checks out: “Pizza base might have been newly made some day however was likewise frozen on that day. Pasta not fresh at all Sapori over from them much better quality and a portion of cost definitely gutted I invested £85 that’s a complete day’s deal with a meal I did not delight in and might have made much better at home and most likely faster it’s not inedible however simply no where near worth cost no flavour and ought to repent to call itself an Italian and when u order garlic bread to come with primary you don’t anticipate it to show up after.”
But the owners set the record directly and started by mentioning that they must never ever have let the visitor in. The reaction read: “In hindsight we must have declined your group upon arrival. Members of your group were disrespectful from the minute you entered the restaurant however as it was for a birthday meal we didn’t wish to decline you… how incorrect we were.
“The woman that has actually handled the upstairs restaurant for 10+ years has actually never ever declined to serve a table up until your group on Saturday night. You were disrespectful, condescending and daunting to our staff. We serve the greatest quality regional fruit and vegetables and import the finest Italian components. The pizza dough is made fresh daily by Mateo, our Italian Pizza Chef.
“Not that it makes any distinction, as we would never ever permit any of individuals from your group into the restaurant once again, however we have actually been developed because 1990 and stay among Blackpool’s busiest and most trusted dining establishments, winning numerous awards over the last 32 years consisting of Restaurant of The Year.. Our track record promotes itself.”
Over a month later on in January 2023, a 2nd unfavorable evaluation appeared on the website, this one a a lot longer and comprehensive reaction. The visitor utilized their 2nd chance to slam not just the service however the preliminary reaction they got too.
They composed for the 2nd time: “Many thanks for your reaction to our initial post concerning our poor experience, it is frustrating to see you have actually embraced a protective position instead of apologise. Your remark ‘the lady has managed the upstairs restaurant for 10+ years’, is not proper to the context of our problem and additionally, length of service does not by any methods validate our experience or indicate it did not occur.
“In regards to your refence to our conduct, this is unfound. As paying clients we do deserve to raise problems or express dissatisfaction when our company believe the quality of the experience is listed below that anticipated, this is not being disrespectful or challenging. And undoubtedly, if this held true, then it would be affordable for the supervisor to speak with the celebration included.
“As this did not occur, your claims would seem produced and likely, a counter response in reaction to the poor evaluation. At no point throughout the night did any of the celebration act in the way recommended in truth, your claims are a character assassination of character. Reference to the clients behaviour is an evident style when individuals compose a bad evaluation.
“Whilst you might consider yourself among the most trusted dining establishments in the city and have actually won some noteworthy awards, this does not indicate that you provide a high basic regularly. It appears from ours and other evaluations that on celebration this holds true. As much as good evaluations are invited by any business, examines that are bad must be checked out and utilized to increase client complete satisfaction.
“In regard to the fruit and vegetables, we are not contesting that you might import your white wine or usage real Italian produce, we simply mentioned that it is available for a portion of the cost in your area. It is most likely worth keeping in mind the bottle we had was a Zinfandel Rosé from California not Italy.”
The owners used a no rubbish reaction and said: “For you to be requesting for an apology you undoubtedly have no regard for yourselves or for the members of staff who served your table, as we have actually already pointed out in our previous reaction , you were disrespectful, obnoxious and your total behaviour was outrageous.”
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