Rep. Dan Crenshaw, a Texas Republican, says an “unhinged” United agent tried to take the canine out of its service, claims United threatened him when he tried addressing the scenario in non-public.
Texas Rep. Dan Crenshaw is airing his grievances with United Airlines after he claims its workers had been “fully unhinged” as they grabbed his canine and private property with out consent.
“My spouse and her mother acted very calmly, see they are much nicer than I’m,” Crenshaw stated within the 8-minute video that was posted to X on Saturday. “If anyone informed me my canine could not fly, I’d be fairly upset as a result of he is flown about 500 instances.”
The Republican consultant stated his spouse was checking baggage right into a United flight at Houston’s George Bush Intercontinental Airport when the incident started, experiences CW39 Houston. She was along with her mom, 2-month-old daughter, and the household canine, Joey. They had been heading to D.C. to go to Crenshaw.
Dogs on planes: Passenger on solution to consolation Maine victims with canine makes emotional in-flight announcement
Crenshaw continues in his video and says after his spouse was made conscious her canine couldn’t fly, she opted to fly with Southwest as an alternative.
A member of United’s media relations crew stated in an e-mail to USA TODAY on Tuesday that the corporate tried to work with Crenshaw to resolve his issues amicably. The unsigned assertion additionally notes that airline reps disagree with Crenshaw’s characterization of the incident and that the United worker was making an attempt to make sure the security of Crenshaw’s canine.
The video reveals a United agent presumably ripping tags off the household’s baggage, together with the service, whereas Crenshaw’s spouse was different flights on her telephone. Crenshaw’s spouse stopped the agent.
Crenshaw stated regardless of being made conscious that the ladies had been not checking in, the United agent tried to take the small canine out of its service as a result of the agent wished to “get the canine, {photograph} him, and report my spouse to allow them to by no means fly once more.”
United’s Pet Policy
According to the airline’s website, United solely permits dogs and cats within the cabin when area is available.
There are additionally some measurement necessities a pet’s service should meet.
“While there aren’t any weight or breed limitations for pets, they have to journey in both a hard-sided or soft-sided service,” the airline’s web site states. “This service should match underneath the seat in entrance of you, otherwise you can’t fly together with your pet.”
Pets should have the ability to flip round and stand inside their carriers. The solely animals allowed on the aircraft and not using a service are service animals.
USA TODAY reached out to United for remark relating to the scenario.
