We assess opinions from the Better Business Bureau (BBB), Trustpilot and different third-party web sites to find out common buyer experiences with home insurance coverage suppliers. Reviews provide perception into common buyer satisfaction, claims processing, firm communication and extra.
Erie Insurance holds 1.1 out of 5 stars primarily based on 61 buyer opinions on the BBB web site. One constructive evaluate praises the compassion and integrity of an adjuster who helped with a roof leak. Negative opinions, a lot of that are about auto insurance coverage, level to poor firm communication — lengthy claims processing and non-responsive adjusters particularly.
We reached out to Erie Insurance in regards to the unfavourable opinions and the corporate stated, “Erie Insurance has a dedicated team within the company’s Office of the President that reviews, researches and responds to all actionable BBB reviews and helps resolve them on behalf of the policyholder.”
“Erie Insurance is consistently ranked highest in customer satisfaction and maintains one of the strongest customer retention rates in the insurance industry — from year to year, more than 90% of our policyholders stay with Erie due to our promise of being above all in service.”
Here are examples of Erie Insurance home insurance coverage opinions from the BBB:
“When our roof sprung a terrible leak in the middle of the COVID pandemic, an Erie Insurance Adjuster assisted us with compassion and integrity to get the situation resolved. His assistance left us with a very favorable impression of the company.” —Christopher P.
“Yes, [Erie] was the cheapest insurance bundle for my market area, and the people were nice. Last year, a pipe leaked, causing $14,000 in damage. [Erie] did everything it should have, and the damage was repaired. Now upon renewal time, my home insurance is being ‘non-renewed.’ I guess this works to [Erie’s] benefit somehow, but now I’ll have to cancel my car insurance as well. So, yes, cheaper and did pay out, but non-renewed my insurance after the first claim. Be aware.” —Jeremiah M.
“I have been a loyal customer of [Erie] for over 27 years with both auto and homeowners insurance. On March 31, 2022, a wind storm damaged the siding on my house. I filed a claim and an adjuster came and gave an estimate of over $1,900 and informed me I would be penalized $95 a year for seven years because of the claim. I was not aware of this penalty. I called Erie Insurance and the representative said, ‘That’s just the way we have set up wind damage claims in [state]’ or just pay the penalty or switch insurance, which I am looking into.” —Phillip C.
The National Association of Insurance Commissioners (NAIC) tracks complaints and potential ethics points throughout state traces. Erie’s important NAIC quantity is 26263.
