At a Glance: Allstate vs. State Farm
*Percentage of claims approved is based on our 2023 survey of 1,500 policyholders who have filed a homeowners insurance claim with the providers in this review. Your experience will vary.
**AM Best ratings accurate as of July 2023
State Farm offers an excellent resource library and local insurance agents who are familiar with the immediate area. Affordable pricing, an exceptional rating from independent credit rating agency AM Best, 24/7 customer support and high customer satisfaction ratings make State Farm insurance coverage our pick for new homeowners.
Allstate is our top pick for extended insurance coverage. Policyholders can choose from an extensive selection of add-ons and endorsements for truly customized home insurance coverage. Like State Farm, it also offers affordable insurance rates backed by a strong financial strength rating. Allstate has slightly below-average customer satisfaction ratings and potentially limited claims support through individual underwriting companies.
Allstate vs. State Farm: Cost and Discounts
The average rate for homeowners insurance policies with $350,000 dwelling coverage and a $1,000 deductible is $2,231 with Allstate and $2,215 with State Farm. These premiums are lower than the nationwide average of $2,417.
Insurance costs depend on a number of factors, including your home’s size and location and your credit score and claims history and chosen coverage limits.
Cost by State
Typical insurance rates for State Farm and Allstate policies are below national averages. However, home insurance premiums can vary from state to state. Request a quote to see how much insurance with State Farm and Allstate is in your location.
Home Insurance Discounts
Allstate offers several more discounts for policyholders than State Farm. However, both offer significant savings. For example, bundling home and car insurance can save Allstate customers up to 25% off their policy premiums, while State Farm policyholders can save as much as $1,127 with a multi-policy discount.
Allstate Discounts
- Business property
- Electronic data recovery
- Green home improvements
- HostAdvantage
- Identity theft
- Musical instruments
- Scheduled personal property items
- Sports equipment
- Water backup, including sump pump failure
State Farm Discounts
- Bundling home and auto insurance
- Claims-free
- Home security
- Roofing materials
- Higher deductibles
Allstate vs. State Farm: Customer Service and Claims
Comparing Allstate and State Farm homeowners insurance, both providers offer online, phone and local agent customer support. State Farm’s mobile app offers extra convenience.
State Farm has a lower complaint ratio at 0.35 compared to Allstate’s 0.74, although both are below the industry average of 1.0. These ratings indicate that the service providers receive fewer-than-average complaints.
In a 2023 survey of 1,500 policyholders across several insurance companies, we found that customers can expect a claim determination from Allstate within 15 days, with 95% accepted. State Farm’s insurance claims process typically takes 12 days, also with a 95% acceptance rate.
State Farm received a score of 880 out of 1,000 on the 2023 JD Power Property Claims Satisfaction study, while Allstate scored 868 out of 1,000. Scores indicate slightly above-average claims satisfaction rates among State Farm customers and below-average satisfaction rates among Allstate policyholders.
Allstate vs. State Farm: Customer Reviews
Positive customer reviews on Trustpilot and the Better Business Bureau (BBB) for State Farm and Allstate mention the excellent service provided by local agents. Poor communication, high insurance rates and poor claims reimbursement were the most common complaints.
Allstate Reviews
“Allstate is a wonderful company! I have had two claims over the years. [Allstate was] fast to help, and whatever was repaired.” — Kyle Ruolo by means of Trustpilot
“We had a house fire, and [Allstate] took great care of us. Our neighbor’s house caught fire, which caught our house on fire. Our neighbors were not insured by Allstate. The difference was night and day. So grateful for our Allstate agent and every one of their representatives. Fire is the worst; Allstate was the best.” — T. Hale by means of Trustpilot
“At first I was a bit skeptical about Allstate, but immediately as I interacted with the representative I was assigned … my perspective began to change… I have to admit I did not expect this level of help and support. But thanks to Allstate and their amazing staff … I am in good hands.” — Kirk M by means of BBB
“I had my auto and homeowners insurance with Allstate for over 10 years. I was very happy with my agent during this time — he was responsive and helpful. After 10 years, however, I decided to shop my coverage and learned that I had been paying a lot more for Allstate, so I switched carriers.” — Stacy Varney by means of Trustpilot
State Farm Reviews
“Great customer service! … When I text or call [my agent], I get immediate information… State Farm is a great insurance company. I have home and auto insurance. Good rates.” — Leathy R by means of BBB
“I have been with State Farm for over 15 years. My agent has been great, and I have not had any issues with service.” — Rachel C by means of BBB
“Fair with my home damage claim — able to replace my roof and siding from hail damage. Very time-consuming, though. The process took two months to complete, but I understand [the situation.] Adjuster treatment was excellent and personal. The adjuster was very fair in his estimate.” — Chris C by means of BBB
“I’ve been a customer since 1998, [holding] homeowners insurance, car insurance and life insurance. They sent me a letter in December saying I needed to do some things to my house, so I had it painted, had the roof inspected like they asked me to, yet they sent me a letter saying my homeowners insurance would not be renewed in June … ” — Myra H by means of BBB
The Bottom Line
Both State Farm and Allstate are extremely concerned property owners insurer that offer protection in a big geographical location. Both business provide several opportunities for getting insurance coverage quotes and reaching client assistance and declares representatives.
State Farm is a strong option for brand-new property owners desiring additional assistance and resources, while Allstate insurance coverage uses extended protection limitations and add-ons that make tailoring your policy simple.
