Later life lender More2Life has launched an computerized redemptions service and introduced out a “limited-time-only service promise”.
The computerized redemption service means advisers could have 24/7 access to an internet type from More2Life to allow them to request figures and statements at their comfort.
More2Life may even decide to a 48-hour turnaround so long as the shape is absolutely accomplished. This will imply that the method can “unlock further time savings, enabling advisers to see if a further advance is possible for their clients”.
The lender has additionally made a service promise, available by way of Air, that can run for 4 months and canopy all its product strains.
If one of many glorious customer support situations will not be met, then the shopper will likely be supplied £1,000 in compensation.
The situations embody an ‘agreement in principle’ being made by 5pm the next day as soon as the enquiry has been submitted to the lender, software to supply in 10 days and completion is cancelled on the day.
The first situation is however the valuation outcomes. If complexity and extra work are wanted, then that will likely be excluded from the service promise.
The most paid per case is £1,000 and applies to any case with a mortgage dimension of over £200,000.
The flexi cost lifetime mortgage is not going to be included within the present providing.
Ben Waugh (pictured), managing director at More2Life, mentioned: “As the later life lending market responds to regulatory change and the fast enlargement of modern merchandise, our shoppers deserve a streamlined service with hermetic assurances.
“Our automatic redemptions service, supported by our service promise, will ensure advisers and customers can enjoy the best service. At More2Life, we are committed to setting the standard for customer service excellence, and today’s announcement is yet another step in our journey to deliver on our pledge.”
The lender not too long ago widened the distribution of its flexi-choice fairness launch plan, rising the variety of advisers that may access the merchandise from 500 to over 4,500.
Anna is a reporter for Mortgage Solutions and assistant editor for Specialist Lending Solutions, each B2B sister titles of YourMoney.com. She has labored as a journalist for over 4 years, initially within the specialty insurance coverage sector earlier than shifting onto mortgages.
