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A wildlife safety campaigner Dominic Dyer has blasted Wave Utilities water firm for touchdown an MK animal sanctuary with a whopping water invoice of £23,000.
The author and broadcaster wrote a publish on his X (Twitter) page at the moment saying Wave “should be ashamed of themselves”.
It was learn by his 80,000 followers.
Previously Dominic had introduced the topic up in an interview with Peter Cardwell on his TalkTV present and is now inviting listeners to let Wave know what they need to do to resolve the issue.
The Citizen highlighted final month how the newly-reopened National Animal Welfare Trust (NAWT) charity centre in Aspley Guise was struggling as a result of huge water invoice.
The drawback was on account of an underground leak that was not NAWT’s fault, says the charity.
They had reopened to the general public on September 2 following a 12 months of expensive refurbishment work to restore its crumbling buildings. But almost instantly they acquired a invoice from Wave for £23,778.17 – for a six month interval.
The website’s standard water invoice is round £1,000 a 12 months, so bosses questioned Wave, hoping it was a mistake. Sadly, it was right.
It is believed the underground leak developed someday between August 2022 and February this 12 months, however workers solely turned conscious of it in June once they observed water accumulating in a subject.
The centre, previously HULA, contacted the water firm instantly and, after an investigation, the supply was found and repaired, with the charity paying the £4,000 invoice.
NAWT Chief Executive Office, Rob Mitchell, stated: “When we examined the water meter readings on the bill.. it clearly showed they had taken a reading back in February this year which revealed at that time a massive spike in water consumption – yet no one from the company informed us.
“Instead, those high meter readings were allowed to run for a further six months until we received our invoice in August.
“We reeling with the shock of the amount we have to pay.”
Immediately after the Citizen story, Wave contacted us to say they had been not the suppliers for NAWT.
A spokesperson stated: “Wave have no record of any complaints from this consumer… the customer has incorrectly named Wave .”
Wave named one other widespread water firm, saying they had been responsible.
However, two days later the spokesperson apologised – and stated Wave was certainly the provider.
“I must apologise, there was some internal confusion about Wave’s role… but it has come to light that they are the water retailer responsible,” they stated.
They added: “Wave has already reached out to the customer, placed their account on hold, reassured them they won’t be getting disconnected and made contact with their wholesaler, Anglian Water, to see what other support we can offer.
“The customer has unfortunately had a number of private leaks in recent years but we are keen to work with them in order to monitor and control their usage going forward.”
Today (Monday), Dominic Dyer acknowledged: “Wave Utilities should be ashamed of themselves for landing a £23,000 bill for a burst pipe on an animal rescue centre in MK struggling to rehome dogs and cats in a cost of living crisis.
“Let Wave Utilities UK know what you think they should do.”
