Georgina Cross stated the household needed to take the troublesome choice to have Bella put down after visiting the Vets4Pets clinic in Colchester.
The household selected having a non-public cremation for his or her 15-year-old companion.
“She wasn’t well, and it was the right thing to do for our Bella, so obviously, I paid for the vets to put her to sleep, and I paid for her to have a single cremation,” stated Mrs Cross.
“I picked out the box and paid for absolutely everything to be done for a proper service.”
The Cross household have been getting ready for the arrival of the ashes of their pet however after two weeks the ashes had not arrived.
The involved household contacted the vets and say they have been instructed Bella had seemingly ended up in a gaggle cremation attributable to an error.
Georgina added: “It’s been three weeks now and I’ve been phoning up the vets for the final week to seek out out the place my Bella is, and no one has received any recognition.
“I phoned up the crematorium, there’s no name “Bella” in that crematorium in any respect.”
A spokesman for the Essex Pet Crematorium, the place the cremation took place, stated the organisation depends on vets to allow them to know which pets require an individual cremation.
The household has been compensated by Vets4Pets for the extra prices of the personal cremation.
A spokesman from Vets for Pets stated: “We perceive how extremely troublesome it’s to lose a beloved pet and know the way upsetting this example has been for Miss Cross.
“Whilst that is an remoted incident, we’re reviewing our observe procedures to make sure it doesn’t occur once more.
“We have shared our honest apologies with Miss Cross and wish to present a plaque or donation to a pet charity in Bella’s reminiscence. Our deepest condolences are with Bella’s household at this troublesome time.”
