Georgina Cross mentioned the household needed to take the tough determination to have Bella put down after visiting the Vets4Pets clinic in Colchester.
The household selected having a non-public cremation for his or her 15-year-old companion.
“She wasn’t well, and it was the right thing to do for our Bella, so obviously, I paid for the vets to put her to sleep, and I paid for her to have a single cremation,” mentioned Mrs Cross.
“I picked out the box and paid for absolutely everything to be done for a proper service.”
The Cross household had been making ready for the arrival of the ashes of their pet however after two weeks the ashes had not arrived.
The involved household contacted the vets and say they had been instructed Bella had doubtless ended up in a bunch cremation as a consequence of an error.
Georgina added: “It’s been three weeks now and I’ve been phoning up the vets for the final week to seek out out the place my Bella is, and no person has received any recognition.
“I phoned up the crematorium, there’s no name “Bella” in that crematorium in any respect.”
A spokesman for the Essex Pet Crematorium, the place the cremation took place, mentioned the organisation depends on vets to allow them to know which pets require an individual cremation.
The household has been compensated by Vets4Pets for the extra prices of the personal cremation.
A spokesman from Vets for Pets mentioned: “We perceive how extremely tough it’s to lose a beloved pet and know the way upsetting this case has been for Miss Cross.
“Whilst that is an remoted incident, we’re reviewing our observe procedures to make sure it doesn’t occur once more.
“We have shared our honest apologies with Miss Cross and want to present a plaque or donation to a pet charity in Bella’s reminiscence. Our deepest condolences are with Bella’s household at this tough time.”
