I have actually been charged a cash loan charge of Dh99 plus barrel Dh4.95 by Emirates NBD for an online Binance deal for acquiring crypto for US$ 100 (Dh367). I made a protest to reverse the charges, yet they rejected. I inspected online on the Emirates NBD site with regard to their claim specifying that online crypto currency purchase is enforced with cash loan charge. There was no declaration declaring such a cost.
Additionally, I have actually done comparable online deals for Binance utilizing charge card from other banks and they never ever charged any cash loan charge.
The management of Emirates NBD reacts: We are happy to notify you that our Group Consumer Experience group has actually been in touch with Mr Shahidhun Mahmood Makeen and dealt with the matter to his fulfillment.
We want to repeat our dedication to supplying remarkable service to our clients and thank you for your constant assistance in supplying us with the chance to solve their problems.
Mr Makeen reacts: Thanks a lot, Gulf News, for your intervention and assistance to solve this problem. I have actually been called by Emirates NBD client service and they have actually reversed those charges on my charge card. I quite value your assistance.
( Process initiation: July 28. Reaction from organisation: August 2. Reader verification: August 2.)