“The Indigenous Support Line is creating a brave space where our people can speak their truth, a place where they can feel supported asking for guidance and help navigating a complex healthcare system,” says Casey Eagle Speaker, Co-Chair of the AHS Wisdom Council.
The brand-new service is imitated an Indigenous Support Line released last June in the AHS North Zone. Since then, staff have actually taken more than 2,000 calls. In a follow-up study with customers who utilized the line, every participant said they felt highly regarded and supported by the individual who helped them, and more than 97 percent said they would utilize the line once again and would suggest the line to family and friends.
The AHS Wisdom Council & Elder Circle played an essential function in the development of the Indigenous Support Line in the North Zone, supplying strong assistance and suggestions to AHS throughout the development and launch of the job. They continue to motivate AHS to broaden the service throughout the province to much better assistance Indigenous Peoples in their wellness journey.
“The support line connects individuals with someone who listens with patience, spirituality, acceptance, caring and empathy,” says Wisdom Council co-chair Cheryl Sheldon. “Those phone conversations build a deeper understanding of the difficulties Indigenous clients face and it makes a difference, it matters to them, and they feel like they matter to AHS.”
