When Nakul Puri’s two labradors, Floss and Ben, had a response to a vaccination in 2020, he assumed that his insurer would foot the invoice. Puri, 57, was paying £60 a month for insurance coverage however was left with £1,500 to pay when Direct Line refused his declare.
Puri, a semi-retired accountant from Tavistock in Devon, had paid £130 for booster vaccinations in opposition to parvovirus, distemper, infectious hepatitis and leptospirosis on his vet’s suggestion. Five days later each pets had an abscess on the again of their heads the place the injection was given.
When Puri tried to say the cost of treating the abscess, Direct Line mentioned that “problems to do with vaccines” weren’t lined, however then despatched him a complicated extract from its phrases and
