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HomePet Industry NewsPet Travel NewsPassenger Shares 'Horrible' Experience With Pet Travel on Akasa Air, Airline Responds

Passenger Shares ‘Horrible’ Experience With Pet Travel on Akasa Air, Airline Responds

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In a recent incident, Akasa Air passenger Lakshay Pathak took to LinkedIn to recount the challenges he confronted whereas travelling together with his pet canine Shih Tzu on a January 26 flight from Ahmedabad to Bengaluru. Despite paying Rs. 5,000 for the pet, Pathak’s hopes for a easy journey together with his spouse had been shattered by a sequence of unexpected points, bringing consideration to the complexities of flying with animals.

According to the put up, the flight, scheduled for a ten:20 p.m. departure, skilled a major delay, ultimately taking off at 1:40 a.m. This resulted in Lakshay Pathak and his household spending over six hours on the airport. Compounding their frustration, each the bottom employees and CISF personnel appeared ill-prepared to handle pet-related issues, providing minimal help. Pathak highlighted elements that contributed to his pet’s discomfort and misery in the course of the journey.

The account started by emphasising the disparity between the portrayed picture of pet journey in communication and the precise scenario on the airport. Pathak famous, “Despite the substantial delay, the airport employees insisted on protecting the pet confined within the container. While seated, airport safety approached us thrice, instructing us to not enable him to even lie on the ground.” He additionally highlighted the absence of amenities for pets to alleviate themselves, citing noisy blowers in airport washrooms as an obstacle. Furthermore, neither the bottom employees nor the CISF offered help for exiting and re-entering the airport.

Pathak additional described the flight crew as untrained and unprofessional. Allegedly, the crew failed to know the pet’s wants and made conflicting statements, making a traumatic ambiance for each the passenger and his pet.

“There is no “special seat” to accommodate for pet journey, not one even the final seat. Boarding took 40mins throughout which my pet bought heated up, we had been additionally sweating as a result of the ACs weren’t but switched on. For the primary 45 minutes of the flight my canine stored crying so to console him I placed his container in my lap, so that he’s in a position to breathe I simply let his head out for some time. Apparently that is additionally “not allowed”. The pet in any respect time is meant to be close to your leg house under the seat and everyone knows how a lot house there’s,” his grievance continued.

Responding to this, Akasa Airlines took to the remark part and mentioned, “Hi Lakshya, we’ve taken this up with our team, and they will connect with you soon. We sincerely regret the inconvenience caused to you.”

The Airlines in response to the put up additionally issued an official assertion saying that the passengers had been knowledgeable of the rescheduled timings 12 hours forward of the departure. It additional added, “we sincerely regret the inconvenience caused to the passenger and their pet, as customer centricity is one of our core values.”

“The scheduled flight time was at 22:30 hrs and passengers were informed of the rescheduled time of 23:59 hrs, close to 12 hours in advance. Due to this prior intimation, the passenger reported at our check in counter at 22:00 hrs. At the airport our team provided assistance and gave the passenger the option of taking the pet outside the terminal. The passenger did not opt for this since he did not want to go through the check in and security process again, as per CISF protocols,” mentioned the airline.

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